Frequently Asked Questions (FAQs)

What is Lotus Bookstore?

Lotus Bookstore is a bookish brand spreading the love for reading. We run a bookstore and blog from Cape Town and Durban, South Africa. We sell good quality new & used books and bookish merchandise and deliver them to you across the country. We aim to grow the bookish community and help other local businesses become more successful!

How do I buy from Lotus Bookstore?


What does Small, Medium and Large Size mean?

Books are available in Small, Medium and Large Sizes.

     What's our book grading criteria?

    • Excellent: The book covers and pages are in excellent condition. The books are used but like new and the spine has minimal to no creases.
    • Very Good: The book covers are in very good condition and pages are slightly yellowed. The books are used but still in very good condition. The spine has a few creases.
    • Good: The book covers and pages are in good condition. The books are used with yellowed pages and the spine is creased.
    • All Books: Any special markings in books are communicated in the product descriptions.

    How do I pay for my order?

    You can pay for your order on our site through a trusted and secure payment provider, PayFast, PayFlex and Ozow Payments. You can read more about our payment processes on our Payment Policy.


    What Payment Methods are available?

    The following payment methods are available through PayFast, PayFlex and Ozow Payments:

    • Debit Card
    • Credit & Cheque Card with VISA or Mastercard accreditation
    • InstantEFT
    • Masterpass
    • AMEX
    • PayFlex

    Experience any problems? Contact us for help!


    How does delivery work?

    We deliver books and items to you through Fastway Couriers, Paxi Point and PostNet to PostNet. You can learn more about the shipping process and methods, shipping time and fees in our Shipping Policy


    How do I purchase a Gift Card?

    You can find out how to purchase a Gift Card and how to use them on our site here.


    Where is Lotus Bookstore located?

      We are an online bookstore, based in Cape Town, South Africa. Our social media is run online from different parts of the country by our team. Unfortunately, we do not have a physical retail store (for now!).

        How do I sell my books to Lotus Bookstore?

        Thank you for your interest in selling your books to Lotus Bookstore! Unfortunately, we have postponed this online feature for the rest of 2021 and will continue same in 2022.


        Further Questions?

        Send any further questions to us on WhatsApp Business (+27 68 329 8439), Instagram (@lotusbookstoreza), Facebook (@lotusbookstoreza), Email ( or our Contact Page