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Payment Policy

Payment Process

When adding items to your cart, you will be requested to enter your Contact Information and Delivery details at Checkout. You will then be requested to confirm your contact information and delivery details and head to the Payment page. Click Continue to Payment and head through to the PayFast payment gateway. You will then select your payment method and enter your details and OTP, where applicable. Upon successful payment of your order, you will return to our site and receive order confirmation. You will then receive further confirmation of payment via email and/or text.

As soon as your order is confirmed, we will package your items and fulfill your order. Once packaged, we will let you know as soon as it’s out for delivery to your door and send you tracking details. For further information about shipping and returns, read more on our Shipping and Refund Policies.

Payment Methods

The following payment methods are available for use on our site:

  • Debit Card - Debit cards issued by Maestro and Visa Electron are eligible to make payment online.
  • Credit & Cheque Card with VISA or Mastercard accreditation - Visa, Mastercard credit cards are the most popular and trusted payment methods around the world.
  • Masterpass - a digital wallet from Mastercard that enables you to quickly and securely check out and make a payment online
  • Instant EFT - A payment method allowing you to make an Electronic Funds Transfer (EFT) that gets instantly verified with Payfast.
  • Zapper - A Free 'scan to pay' app that makes payments convenient and secure. 

Note, all payments made through our site are secure and made through our trusted payment gateway providers, PayFast.

If you have any payment-related questions or queries, feel free to contact orders@lotus-bookstore.com.